Terms & Conditions

1. About These Terms

These terms govern your school's use of Edflo. They apply from the moment you start a free trial and continue for as long as you use the service. By starting a trial, signing an order form, or paying an invoice, you agree to them on behalf of your school. Edflo is a product of Fleact Tech (Private) Limited, registered in Pakistan with the Securities and Exchange Commission of Pakistan under company registration number 0253815, with its registered office at Office No. 8, Ground Floor, IT Incubation Center, Park Road, Islamabad, Pakistan.

2. The Service

Edflo is a cloud-based school management platform covering attendance, fees, academics, HR and payroll, communication and analytics, delivered through a web admin panel and mobile apps for parents and teachers. We host, maintain and update it; you do not install or run it on your own servers. We provide it on a subscription basis and will keep improving it, which means individual features change over time. What we will not do during a period you have paid for is withdraw one of the areas listed above without either giving you equivalent functionality or letting you cancel and refunding the unused part of that period.

3. Free Trial

Your trial gives you 15 days of access to every premium feature, with no credit card required. You can enter real school data during the trial and keep it if you subscribe. If you do not subscribe, access ends when the trial expires and we retain your trial data for 30 days in case you change your mind, after which it is permanently deleted.

4. Prices and Billing

Your price depends on your student count band and any add-ons you select, as set out in the price list or order form provided to you. The following applies to all subscriptions:

• Tax: All prices are exclusive of applicable taxes and government levies, which are added to your invoice at the prevailing rate.
• Billing cycle: Subscriptions are invoiced every three months, in advance. Payment is due within 10 working days of the invoice date.
• Price hold: The rates in your order form are held for 12 months from the start of your subscription. In normal circumstances we will not increase them during that period.
• The one exception: We may increase prices within the 12-month period only where costs outside our control change materially — for example a change in taxes or government levies, a significant currency movement affecting services we buy in and resell to you, or a price rise by a third party we depend on such as WhatsApp, Apple, Google or our hosting provider. Any increase applies from your next billing cycle onwards. It is never applied retrospectively and never changes an invoice already issued.
• Your right to leave if we do: If we increase your price inside the 12-month hold, we will give you at least one month's written notice. If you do not accept the new rate, you may cancel with effect from the date it would take effect, without giving the usual one month's notice. You keep the service you have already paid for until that period ends.
• Renewal pricing: We may revise prices for any renewal term. If we do, we will give you at least two months' written notice before your renewal date. That is deliberately longer than the one month's notice you owe us, so you have time to decide and still cancel before the new rate applies.
• Upfront discounts: Where a discount is offered for paying six months in advance, it applies only to the period paid for and does not carry into later terms.
• Late payment: If an invoice remains unpaid 15 working days after its date, we may suspend access until it is settled. Section 10 explains how suspension works and what happens if an account stays unpaid.

5. Student Numbers

Your price band is based on the total number of student records held in your account, counted on the first working day of each month. Every student record counts, whether the student is currently enrolled, has left, or has graduated — if the record is in the system, it is in the count. You are free to delete records you no longer need, subject to any retention obligations your school has, and doing so reduces your count from the next monthly check. If your student count grows past the top of your band, the higher band rate applies from the start of the following month, pro-rated across the remainder of your current three-month billing period and added to your next invoice. We will tell you before any band change takes effect, so there is no surprise on the bill. If your student count falls, the lower band is applied at your next renewal.

6. Add-Ons

Add-ons are optional services billed alongside your subscription on the same three-month cycle. They can be added at any time and cancelled at the end of a billing period.

• WhatsApp notifications: Each tier includes a set number of messages per month, as shown in your order form. There are no overage charges: when the monthly allowance is used up, sending stops automatically until the allowance resets at the start of the next month, so you can never receive a bill larger than the one you agreed to. Unused messages do not carry over. You can move to a higher tier at any time if you need more. Delivery depends on WhatsApp's own systems and on parents having a working number, so we cannot guarantee delivery of any individual message.
• White label: Branding of the web platform and of the parent and teacher mobile apps, each with a one-time setup fee and a monthly fee. Section 7 sets out exactly what you receive.

7. White Label: What You Receive

The white label add-on puts your school's identity on the platform. It does not transfer ownership of the platform to you. Specifically:

• A licence, not ownership: You receive the right to use Edflo under your own branding for as long as your subscription is active. You do not receive the source code, and no intellectual property in the platform, its design or its underlying technology passes to you.
• Your brand stays yours: Your name, logo, colours and domain remain your property. You grant us permission to apply them to the platform and app store listings for the duration of your subscription, and for no other purpose. You confirm that you own or are licensed to use the brand assets you give us, and that applying them as you have asked will not infringe anyone else's rights.
• App store accounts: Where the apps are published under your school's own Apple Developer and Google Play accounts, those accounts and the resulting store listings belong to you. The application itself, and the servers it connects to, remain ours. You are responsible for maintaining your developer accounts in good standing, including Apple's annual fee.
• We keep serving other schools: The same platform is licensed to other schools under their own branding. Your white label add-on is exclusive to your branding, not to the technology.
• When your subscription ends: The branded apps stop working, because they connect to our servers. You agree to remove them from your app store accounts within 30 days of termination, or to authorise us to do so on your behalf. Your custom domain reverts entirely to your control.
• Setup work: Setup fees cover branding, app builds, store artwork and submission. App store review timelines are set by Apple and Google and are outside our control. Publishing under your own Apple Developer account also requires you to obtain an organisation account and D-U-N-S number, which can take several weeks.

8. Your Data

Your school's data belongs to your school. We process it only to provide the service, as described in our Privacy Policy.

• Migration in: We migrate your existing records from paper, spreadsheets or another system at no charge, provided the data is supplied in a reasonably structured format.
• Your responsibility: You confirm that you have the right to provide the student, parent and staff data you upload, and that you have obtained any consents required under applicable law.
• Export on exit: You may export your data in CSV and PDF formats at any time during your subscription, and for 30 days after it ends. After that window we delete it in line with our retention policy.
• Security: We apply industry-standard technical and organisational measures to protect your data. Details are in our Privacy Policy.
• If something goes wrong: If we become aware of a security breach affecting your school's data, we will tell you without undue delay and in any event within 72 hours of becoming aware of it. We will tell you what we know, what data is involved, and what we are doing about it, and we will keep you updated as we learn more.
• Who else touches your data: Delivering the service means using third parties — our hosting provider, and where you use the relevant add-ons, WhatsApp, Apple and Google. We only share what those services need in order to work, and our Privacy Policy sets out who they are.

9. Renewal, Cancellation and Refunds

Subscriptions renew automatically at the end of each term unless cancelled. You may cancel at any time by giving us one month's written notice, sent by email or letter. Your access continues throughout the notice period.

• Renewal reminder: We will email you at least one month before each renewal date. An automatic renewal should never come as a surprise.
• What you get back: When your notice period ends, we refund the unused whole months remaining in the three-month period you have already paid for. For example, if you pay for January to March and give notice on 1 January, your service ends on 31 January and February and March are refunded.
• If your notice runs into a new period: If your notice period ends after a new three-month period has already been invoiced, that new period is refunded in full, or cancelled outright if you have not yet paid it. You are never asked to pay for a period that starts after your service has ended.
• When you get it: Refunds are paid within two months of the cancellation taking effect, to the account the original payment came from.
• Part months: Refunds cover whole unused months only. The month in which your notice period ends is not refunded, as the service was available to you throughout it.
• One-time setup fees: Setup fees for white label or other implementation work are non-refundable, including where you cancel before the work is complete.

10. Suspension and Termination

Suspension is a pause. Termination is the end of the agreement. This section sets out how each one happens.

• Suspension: If an invoice remains unpaid 15 working days after its date, we may suspend access until it is settled. Suspension is not cancellation: your data is kept intact throughout, and everything is restored as soon as the account is paid. We will always contact you before suspending anything.
• Termination for non-payment: If an account remains suspended and unpaid for 30 days, we may terminate your subscription by written notice. Any amounts already due remain payable.
• Termination for breach: Either of us may terminate if the other materially breaches these terms and has not put it right within 14 days of being asked to in writing. If we are the ones in breach, you also get back the unused part of any period you have paid for.
• What happens to your data: However the agreement ends, you keep access to export your data for 30 days afterwards, as set out in section 8. At the end of that window your data — including all student records — is permanently deleted from our live systems. Once deleted it cannot be recovered, so export before the window closes.
• White label on termination: Branded apps stop working and must be removed from your app store accounts within 30 days, as set out in section 7. Your custom domain reverts entirely to your control.

11. Support and Availability

Our support team is available Monday to Friday, 10:00 to 18:00 Pakistan Standard Time, excluding public holidays. We aim to respond to every request within 24 to 72 hours. Requests raised outside these hours are picked up on the next working day. We aim to keep Edflo available at all times but do not guarantee uninterrupted access. Planned maintenance is notified in advance and scheduled outside school hours wherever possible.

12. Acceptable Use

You agree to use Edflo for legitimate school administration and to keep your account secure.

• Accounts: Keep login credentials confidential and tell us promptly if you suspect unauthorised access. You are responsible for activity carried out under your school's accounts.
• No resale: You may not resell, sublicense, rent or otherwise make Edflo available to any organisation outside your school or group of branches covered by your subscription.
• No reverse engineering: You may not copy, decompile, reverse engineer or attempt to derive the source code of the platform, or use it to build a competing product.
• Lawful content: You may not upload unlawful content, or content that infringes someone else's rights.

13. Your Indemnity

We build and run the platform. You decide what goes into it. Where something you put in causes a claim against us, you cover us for it.

• What this covers: You agree to cover us against claims, losses and reasonable legal costs arising from data you or your users enter into Edflo — including where you did not have the right or the necessary consents to provide it — from the brand assets you give us for white label, and from any use of Edflo that breaches these terms or the law.
• What we owe you in return: If a claim like that comes in, we will tell you promptly, will not settle it without your agreement, and will let you take over the defence if you want to. We will give you reasonable help in defending it, at your cost.
• What this does not cover: This does not extend to claims caused by our own breach of these terms, our negligence, or a failure of our security measures.

14. Events Outside Our Control

Neither of us is responsible for failing to meet an obligation where the cause is genuinely outside our control. That includes nationwide or regional shutdowns of internet or mobile networks, power failures affecting infrastructure, acts of government, natural disaster, war or civil unrest, and outages at a third party we depend on such as our hosting provider, Apple, Google or WhatsApp. If such an event stops us providing the service for more than 30 consecutive days, either of us may end the agreement, and we will refund the unused part of any period you have paid for. This section does not excuse a failure to pay.

15. Liability

To the fullest extent permitted by law, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including lost revenue or lost data where you have declined available export or backup options. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

16. Changes to These Terms

We may update these terms as the service develops. Where a change materially affects your rights, we will give you at least one month's notice by email or in the admin panel before it takes effect. Continuing to use Edflo after that date means you accept the updated terms. If you do not accept them, you may cancel without penalty for the remainder of your current term.

17. General

The practical points that make the rest of this document work.

• Currency: All prices are in Pakistan Rupees (PKR) unless your order form says otherwise.
• If documents disagree: If a signed order form conflicts with these terms, the order form wins on that specific point. Everything else here continues to apply.
• How to give notice: Written notice to us should go to info@edflo.io, or by letter to our registered office in section 1. We send notices to the email address on your account, so please keep it current — a notice sent to an out-of-date address still counts as given.
• Transferring the agreement: You may not transfer your subscription to another organisation without our written agreement, which we will not withhold unreasonably — a change of school ownership, for example. We may transfer these terms to a company that acquires our business, and your rights are unaffected.
• If part of this is unenforceable: If any part of these terms turns out to be unenforceable, that part is treated as removed and the rest continues to apply.

18. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Islamabad have exclusive jurisdiction over any dispute arising from them. We will always try to resolve a problem with you directly before either of us involves anyone else.

19. Contact Us

If anything here is unclear, or you want a term explained before you sign, please get in touch with our team. How we handle your data is covered separately in our Privacy Policy.